Terms of Service

1.1.These Terms of Service (the "Agreement") govern the relationship between 7SALES LLP, BIN 241040016077 (the "Company", "we"), and the person using the 7sales.ai service (the "User", "you").

1.2.The 7sales.ai service (the "Service") is a cloud sales-automation platform: an AI assistant for messengers and social networks, a CRM, a booking calendar, a knowledge base, analytics and related features available at https://7sales.ai and its subdomains.

1.3.By registering, signing in, or otherwise using the Service you confirm that you have read and fully accept this Agreement, the Privacy Policy and the License Agreement. If you do not agree, you must stop using the Service.

1.4.If you use the Service on behalf of a legal entity, you confirm that you are authorized to accept this Agreement on its behalf.

2.1.Account — the User’s account in the Service.

2.2.Bot — an AI assistant configured by the User that automatically replies to messages from the User’s customers.

2.3.Channel — a connectable message source: WhatsApp, Telegram, Instagram, MAX, web chat, Avito, amoCRM, Bitrix24 and others.

2.4.User Content — any data uploaded by the User or received through connected Channels: messages, contacts, deals, files, the knowledge base, etc.

2.5.Plan — the scope and price of the Service published at https://7sales.ai.

3.1.Using the Service requires registration with accurate details (email, name) or signing in with Google.

3.2.The User must keep their credentials confidential and is responsible for all activity performed under their Account.

3.3.Any unauthorized access to the Account must be reported immediately to [email protected].

3.4.The Company may request verification of the details provided at registration.

3.5.The Service is intended for persons who are at least 18 years old (or the age of full legal capacity under applicable law) and for business use.

4.1.The Company grants the User a limited, non-exclusive, non-transferable license to use the Service in accordance with this Agreement and the License Agreement published at https://7sales.ai/agreement.

4.2.When using the Service it is prohibited to: (a) violate applicable law; (b) send spam or mass unsolicited messages; (c) upload malicious code; (d) interfere with the Service, bypass technical restrictions or reverse-engineer it; (e) impersonate others; (f) process data the User has no legal rights to.

4.3.In case of a breach the Company may suspend or restrict access to the Service, giving prior notice where possible.

5.1.By connecting a Channel the User grants the Service access to the corresponding third-party service and confirms that the connection does not violate that service’s terms (WhatsApp/Meta, Telegram, Instagram, VK/MAX, Avito, amoCRM, Bitrix24, etc.).

5.2.Channels depend on third-party platforms. The Company does not control or guarantee their availability and is not liable for changes to their APIs, rules or pricing, nor for the blocking of the User’s accounts by such platforms.

5.3.Connecting personal messenger accounts through unofficial methods is done at the User’s own discretion and risk.

6.1.Bot replies are generated by artificial-intelligence models based on the User’s settings and Content. Replies may contain inaccuracies and do not constitute professional (legal, medical, financial) advice.

6.2.The User controls the Bot’s settings and the content of its replies and is responsible to their customers for communication carried out through their Account.

6.3.To generate replies, Content may be transferred to third-party AI providers (e.g. OpenAI) to the extent necessary for the Service to operate. See the Privacy Policy: https://7sales.ai/privacy.

7.1.Plans, the trial period and the price of add-ons (channels, tokens) are published at https://7sales.ai. The Company may change prices with at least 14 days’ notice; changes do not affect periods already paid for.

7.2.Payment is made in advance for the selected period. The payment obligation is deemed fulfilled when the funds are credited.

7.3.Paid but unused periods and tokens are non-refundable, except where a refund is expressly required by applicable law.

7.4.In case of non-payment, access to paid features may be restricted until the debt is settled.

8.1.User Content belongs to the User. The Company obtains the right to process it solely to provide the Service.

8.2.The User warrants that they hold all necessary rights to the Content and lawful grounds to process their customers’ personal data, including obtaining the required consents.

8.3.With respect to the personal data of the User’s customers, the Company acts on the User’s instructions (as a processor), while the User acts as the data controller. Details are set out in the Privacy Policy: https://7sales.ai/privacy.

8.4.The Company may remove Content that violates the law or this Agreement.

9.1.The terms of the partner (referral) program are published in the account dashboard. Rewards accrue from payments made by referred users.

9.2.Spam promotion, self-referrals and other abuse are prohibited. The Company may cancel rewards obtained in breach of the terms.

9.3.Payouts are made upon the User’s request once the minimum amount set by the Company is reached.

10.1.The Service, including its code, design, databases and trademarks, belongs to the Company and is protected by the laws of the Republic of Kazakhstan and international law.

10.2.The User acquires no rights to the Service other than the right of use expressly granted by this Agreement and the License Agreement.

10.3.The Company may use the User’s feedback and suggestions to improve the Service without compensation.

11.1.The Service is provided "as is" and "as available". The Company does not warrant uninterrupted or error-free operation, or fitness for the User’s particular purpose.

11.2.The Company is not liable for indirect damages, lost profits, loss of data or goodwill, or for actions and decisions of third-party platforms.

11.3.The Company’s aggregate liability for any claims is limited to the amount actually paid by the User during the 3 (three) months preceding the event giving rise to the claim.

11.4.Nothing in this Agreement limits liability that cannot be limited under mandatory provisions of applicable law.

12.1.The Agreement takes effect upon acceptance and remains in force until the Account is deleted.

12.2.The User may stop using the Service and request deletion of the Account at any time — via the Service or by writing to [email protected].

12.3.The Company may terminate the Agreement and delete the Account in case of a material breach, or upon discontinuation of the Service with reasonable prior notice.

12.4.Upon termination access to the Content may be lost. Provisions that by their nature should survive (intellectual property, limitation of liability, dispute resolution) remain in force.

13.1.The Company may amend this Agreement. The new version is published on this page with its effective date.

13.2.The Company gives notice of material changes via the Service and/or email at least 14 days before they take effect.

13.3.Continued use of the Service after the changes take effect constitutes acceptance of the new version.

14.1.This Agreement is governed by the law of the Republic of Kazakhstan.

14.2.Pre-trial resolution is mandatory: claims are sent to [email protected] and are reviewed within 30 calendar days.

14.3.Unresolved disputes are referred to the court at the Company’s location, unless mandatory provisions of applicable law provide otherwise.